jitben Responsible Gaming

1. Age Restriction — 18+ Only

Protecting minors from accessing gambling services is one of jitben's most fundamental responsibilities. Upon registration, every player is required to confirm that they are at least 18 years of age. Where there is any doubt or where a verification flag is raised, jitben will request a copy of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — before the account is activated.

If you are a parent or guardian and you believe a minor may have accessed the jitben platform using your device or credentials, please contact [email protected] immediately. The account will be reviewed and suspended pending full investigation. We also strongly recommend using parental control software on shared devices to prevent underage access to online gambling platforms.

Protecting Minors on Shared Devices

• Always log out of your jitben account after each session on a shared computer or mobile device.
• Never save your jitben login credentials in the browser on a device accessible to children.
• Install parental control software and configure it to block access to gambling-related websites.
• Keep your account password and any linked bKash, Nagad, or Rocket wallet PINs strictly confidential.
• If you suspect a minor has registered an account, report it to [email protected] without delay.

2. Signs of Problem Gambling

Problem gambling develops gradually and often goes unnoticed until it begins to affect other areas of a person's life. jitben encourages all players to regularly reflect on their gaming behaviour. Recognising warning signs early is the most effective way to prevent gambling from becoming harmful.

The following are common indicators that gambling may be moving beyond healthy entertainment. If several of these apply to you — or to someone you know — it is important to act promptly.

3. Self-Assessment

The following self-assessment questions are drawn from widely used responsible gaming frameworks. Read each question honestly and consider how frequently each scenario applies to your own gambling behaviour. There are no right or wrong answers — this exercise exists purely to help you reflect.

If you answer "yes" to three or more of the questions below, we strongly encourage you to use one of jitben's player protection tools or to seek guidance from a professional support organisation.

4. Player Protection Tools

jitben has integrated a comprehensive set of responsible gaming controls directly into every player account. These tools are available to all registered players in Bangladesh at no cost and with no approval delay. You can access them from the Responsible Gaming section of your Account Settings.

The table below summarises the available tools, their scope, and activation timelines. jitben's policy is that protective measures (such as setting or reducing a limit, or activating a time-out) take effect immediately. Relaxing a protective measure — for example, increasing a deposit limit or ending a time-out early — requires a mandatory 24-hour waiting period to ensure the decision is considered rather than impulsive.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available to jitben players. When you request a self-exclusion, your account is immediately suspended and you will no longer be able to log in, deposit funds, or place bets for the duration of the exclusion period you choose. Any promotional communications will also be stopped.

Self-exclusion at jitben is available in two forms: a short-term exclusion (30, 60, or 90 days) and a long-term exclusion (6 months, 1 year, or a permanent lifetime ban). Both are irrevocable for the chosen duration — meaning jitben will not reinstate your account access early, regardless of the reason given.

How to Request Self-Exclusion

1. Log in to your jitben Account Use your registered username and password to access your account from the jitben Login page.
2. Go to Account Settings → Responsible Gaming Navigate to the Responsible Gaming section within your account settings panel.
3. Select "Self-Exclusion" and choose your period Pick from the available durations: 30 days, 60 days, 90 days, 6 months, 1 year, or Permanent.
4. Confirm your request You will be asked to confirm the exclusion. Once confirmed, the exclusion takes effect immediately and cannot be reversed.
5. Alternatively, contact support directly If you cannot access your account settings or prefer human assistance, email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred duration. Our team will act on your request the same day.

After Your Exclusion Period Ends

When a short-term or long-term (non-permanent) exclusion period expires, your account will not be automatically reactivated. You must make a conscious, deliberate request to reinstate access by contacting [email protected]. jitben will apply a mandatory 7-day reflection period before any reinstatement takes effect, giving you additional time to reconsider. Permanent lifetime exclusions are never reversed under any circumstances.

6. Deposit & Spending Limits

Deposit limits are one of the simplest and most effective ways to stay in control of your jitben spending. By capping the total amount you can deposit within a given time window, you create a hard financial boundary that the platform enforces automatically — removing the need for willpower in the moment.

jitben supports three types of deposit limit, applicable across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer:

• Daily Limit: The maximum BDT amount you can deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly Limit: The maximum BDT amount you can deposit across any rolling 7-day period.
• Monthly Limit: The maximum BDT amount you can deposit across any rolling 30-day period.

You may set multiple limit types simultaneously — for example, a daily limit of ৳2,000 alongside a monthly cap of ৳20,000. The most restrictive applicable limit will always take precedence. If your daily limit is reached before your weekly limit, no further deposits will be accepted until the daily window resets.

Key Rules for Deposit Limits

• Setting a new limit or reducing an existing limit takes effect immediately.
• Increasing an existing limit requires a mandatory 24-hour waiting period before the new, higher limit activates.
• You can request a limit to be set by contacting [email protected] if you cannot access Account Settings.
• Deposit limits apply across all payment channels — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer — in aggregate.
• Limits are denominated in BDT. Any deposits made in a foreign currency are converted at the prevailing rate and counted against the BDT limit.

7. Time-Out & Cooling-Off

A time-out gives you a structured break from gambling without the permanence of a full self-exclusion. It is ideal for players who feel they need a short pause to reset — perhaps after an emotional session, following a significant financial loss, or simply to restore perspective during a busy period of life.

During a jitben time-out, your account is suspended for the duration you choose. You will be unable to log in, deposit funds, or place any bets. Any active bets placed before the time-out was activated will be settled normally according to their terms, and any pending withdrawals will continue to be processed.

Available Time-Out Durations

• 24-Hour Break: A one-day pause — useful after an intense session or a frustrating run of results.
• 48-Hour Break: A two-day window to decompress and reassess your approach to gaming.
• 7-Day Break: A full week away from the platform — enough time to establish new habits and reflect clearly.
• 30-Day Break: A full calendar month away — the longest time-out option before self-exclusion becomes the recommended next step.

How a Time-Out Differs from Self-Exclusion

A time-out is a planned, temporary break. It expires automatically after the chosen period, at which point your account becomes accessible again (though reinstatement still requires your active confirmation for breaks of 7 days or longer). Self-exclusion, by contrast, is a formal protective measure with a fixed minimum duration that cannot be lifted early under any circumstances. If you find yourself repeatedly activating time-outs in close succession, this is a strong signal that a longer self-exclusion may be more appropriate.

8. Getting Help & Support

If you believe gambling is negatively affecting your life, your relationships, or your finances, please reach out for help. Acknowledging that gambling has become a problem is a significant and courageous step, and support is available. You do not have to manage it alone.

jitben's responsible gaming support team can be contacted directly via email at [email protected]. Our team operates around the clock and can help you activate any protective tool, discuss your options, or simply provide a point of contact if you are unsure where to start. All communications are treated with complete confidentiality.

What jitben Support Can Do for You

• Activate an immediate self-exclusion on your behalf, even if you cannot access your account.
• Set or reduce deposit limits and time-out periods at your request with no waiting period.
• Provide a full account activity report so you can review your spending history.
• Remove your details from all jitben marketing communications immediately.
• Guide you through the voluntary account closure process if you decide to stop gambling permanently.

Seeking Professional Guidance

For players who feel they need professional counselling or therapeutic support, jitben strongly encourages reaching out to qualified mental health professionals or addiction counsellors. Gambling disorder is a recognised psychological condition, and effective treatment options are available. Speaking with a doctor, psychiatrist, or certified counsellor in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere across Bangladesh — is a positive, healthy step forward.

Trusted sources of general mental health and behavioural addiction support include hospital outpatient departments at major Bangladeshi hospitals, the National Mental Health Institute (NIMH) in Dhaka, and private counselling practices across major cities. jitben does not endorse any specific third-party organisation but encourages all players experiencing difficulties to seek qualified, confidential support as early as possible.

Contact jitben Responsible Gaming

Email: [email protected]

Subject Line: "Responsible Gaming Request" or "Self-Exclusion Request"

Response Time: Within 24 hours (Bangladesh Standard Time, UTC+6)