jitben Privacy Policy

1. Data We Collect

Last updated: January 2026

When you register an Account on jitben or interact with the platform, we may collect the following categories of personal data:

1.1 Identity and Contact Data

• Full legal name as it appears on your national identity card (NID) or passport
• Date of birth (used for age verification — players must be 18 or above)
• Residential address in Bangladesh (city, district, postal code)
• Mobile phone number registered in Bangladesh
• Email address (if provided during registration or support contact)

1.2 Account and Usage Data

• Username and encrypted account credentials
• Login timestamps, session duration, and IP address at time of login
• Device type, operating system, and browser information
• Game and betting history, including wager amounts, game selections, and outcomes
• Platform navigation patterns and feature usage (aggregated and anonymised where possible)
• Responsible gaming settings you have applied (deposit limits, self-exclusion periods, cooling-off durations)

1.3 Financial and Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet number associated with your account
• Bank account details where bank transfer is used (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank)
• Visa or Mastercard last four digits and card type (full card numbers are handled exclusively by the payment provider and are not stored on jitben servers)
• Deposit and withdrawal transaction history, including amounts in BDT, timestamps, and transaction reference numbers

1.4 Verification Documents

As part of our Know Your Customer (KYC) process, we may collect scanned copies or photographs of identity documents such as your national identity card, passport, driver's licence, or a recent utility bill. These documents are stored securely and used solely for identity and age verification purposes.

1.5 Communications Data

Where you contact jitben's support team via email, live chat, or any other channel, we retain records of those communications — including your queries, our responses, and any attachments — for quality assurance, dispute resolution, and compliance purposes.

2. How We Use Your Data

jitben processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are set out below, together with the corresponding legal basis for each processing activity.

Purpose	Data Used	Legal Basis
Account registration and management	Identity, contact, account data	Contractual necessity
Age and identity verification (KYC)	Identity data, verification documents	Legal obligation; contractual necessity
Processing deposits and withdrawals	Financial and payment data	Contractual necessity
Fraud detection and anti-money-laundering checks	Identity, financial, usage data	Legal obligation; legitimate interest
Responsible gaming monitoring and tools	Account, usage, gaming history data	Legal obligation; legitimate interest
Platform security and technical support	Account, device, session data	Legitimate interest
Customer support and dispute resolution	Communications, account data	Contractual necessity; legitimate interest
Marketing communications (opted-in players only)	Contact data, preferences	Consent
Analytics and platform improvement	Aggregated usage data (anonymised)	Legitimate interest

jitben will not use your personal data for any purpose materially different from those listed above without first notifying you and, where required, obtaining your consent. We do not use personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Data Sharing & Disclosure

jitben does not sell, rent, or otherwise trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banking institutions require transaction data to process your deposits and withdrawals. Your wallet number or card last four digits are shared as part of the payment instruction.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session identifiers to facilitate game delivery. They do not receive your full identity or payment details.
• Identity verification providers: Where automated KYC tools are used, verification documents may be processed by a third-party identity verification service operating under confidentiality obligations.
• IT and hosting infrastructure: Data may be processed on secure servers operated by jitben's infrastructure partners for storage and platform delivery purposes.

3.2 Legal and Regulatory Disclosure

jitben may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or where disclosure is necessary to protect the rights, property, or safety of jitben, its players, or the public. We will inform you of any such disclosure request where we are legally permitted to do so.

3.3 Business Transfers

In the event that jitben undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by jitben may form part of the transferred assets. In such circumstances, affected players will be notified prior to any transfer taking effect, and the receiving entity will be bound by the terms of this Privacy Policy.

4. Cookies & Tracking

jitben uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players interact with the site. A cookie is a small text file stored on your device by your browser when you visit the jitben platform. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Essential / Session	Maintain your login session, remember language preferences, enable secure navigation between pages. These are strictly necessary for the platform to function.	Session (deleted on browser close)
Functional	Remember your platform preferences such as default game view, responsible gaming settings, and notification preferences across visits.	Up to 12 months
Analytics	Collect anonymised, aggregated data about page views, feature usage, and navigation flows to help us improve the platform experience for all players.	Up to 24 months
Fraud Prevention	Identify unusual login patterns, detect the use of multiple accounts from the same device, and flag potentially fraudulent activity for investigation.	Up to 12 months

4.2 Managing Your Cookie Preferences

You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging into your jitben Account and using core platform features. Instructions for managing cookies are available in your browser's help documentation. jitben does not use cross-site advertising cookies or third-party marketing tracking pixels.

5. Data Security

jitben takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Measures

• SSL 256-bit encryption on all data in transit between your device and jitben servers.
• Encryption at rest for sensitive personal data stored in our databases, including identity documents and financial records.
• Password hashing using industry-standard algorithms — jitben never stores plaintext passwords.
• Firewall and intrusion detection systems monitoring platform infrastructure around the clock.
• Access controls ensuring that only authorised jitben personnel with a legitimate operational need can access personal data, on a role-based, least-privilege basis.

5.2 Organisational Measures

• All staff and contractors with access to personal data are subject to confidentiality obligations.
• Regular internal security reviews and access audits are conducted to identify and address potential vulnerabilities.
• Third-party service providers are assessed for data security compliance before being granted access to any jitben player data.

5.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, jitben will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notification will be sent to the email address or mobile number registered on your Account and will include a description of the breach, the data involved, and the steps jitben is taking in response.

6. Data Retention

jitben retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods below apply as general guidelines:

Data Category	Retention Period	Rationale
Account and identity data	Duration of account + 5 years post-closure	Anti-money-laundering and fraud prevention obligations
Financial transaction records	7 years from transaction date	Financial record-keeping and audit compliance
KYC verification documents	Duration of account + 5 years post-closure	Regulatory compliance and dispute resolution
Gaming and betting history	Duration of account + 3 years post-closure	Responsible gaming monitoring and dispute evidence
Support communications	3 years from date of communication	Quality assurance and dispute resolution
Analytics data (anonymised)	Up to 24 months on a rolling basis	Platform improvement — no personal identifiers retained

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual. Where you request Account closure before a retention period has expired, the data will be flagged as inactive and access restricted, but retained for the remainder of the required period.

7. Your Privacy Rights

As a jitben player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered Account username. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data jitben holds about you, together with information about how it is being used and with whom it has been shared. We will provide this in a clear, readable format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For minor corrections such as address updates, you may also amend your details directly within your Account settings.

7.3 Right to Erasure

You may request that jitben delete the personal data we hold about you where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent on which processing was based; or the data has been processed unlawfully. Please note that erasure requests may be subject to overriding legal retention obligations as described in Section 6 above.

7.4 Right to Restrict Processing

You may request that jitben restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure. During a restriction period, jitben will continue to store the data but will not actively process it.

7.5 Right to Object to Marketing

Where jitben processes your personal data for direct marketing purposes on the basis of your consent, you may withdraw that consent and object to further marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

7.6 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive the personal data you have provided to jitben in a structured, commonly used, machine-readable format, and to have that data transmitted to another controller where technically feasible.

8. Policy Updates & Contact

jitben reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. The effective date displayed at the top of this policy will be updated with each revision. Where a material change is made to this policy — for example, a new category of data collected or a new purpose for processing — jitben will notify registered players via their registered email address or via an in-platform notification prior to the change taking effect.

It is your responsibility to review this Privacy Policy periodically. Continued use of the jitben platform after any amendment constitutes your acknowledgement of the updated policy. Where an amendment requires your active consent, we will present a clear consent request before allowing continued access to the relevant feature or service.

8.1 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jitben's handling of your personal data, please contact our privacy team at the address below. We treat all privacy enquiries seriously and aim to resolve concerns promptly and transparently.

Privacy Enquiries: [email protected]

Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)

Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"